Privacy Policy

Senergy Innovations Ltd is the data controller responsible for the processing of personal data described in this privacy notice.

Email: info@senergyinnovations.co.uk

To provide services and goods, including delivery

• Names and contact details
• Addresses
• Account information
• IP address, for support and service monitoring
• Information relating to compliments or complaints
• Heating system telemetry, device data, and site location collected from system controllers in order to provide system monitoring and diagnostics.

For the operation of customer accounts and guarantees

• Names and contact details
• Addresses
• Account information, including registration details
• IP address, for support and service monitoring
• Information used for security purposes

For research or archiving purposes

• Addresses
• Aggregated heating system performance and telemetry data used to improve system analysis and service performance.

For dealing with queries, complaints or claims

• Names and contact details
• Address
• Account information
• Purchase or service history
• Customer or client accounts and records
• Correspondence

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. You can find out more about lawful bases on the ICO website.

Your data protection rights may include access, rectification, erasure, restriction of processing, objection to processing, data portability, and withdrawal of consent where consent is used as the lawful basis.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Where we rely on legitimate interests, we ensure that our interests in operating, securing, and improving our services are balanced against the rights and freedoms of individuals.

• Consent — where you have given permission after receiving the relevant information.
• Contract — where processing is needed to enter into or carry out a contract with you.
• Legitimate interests — where processing is necessary for operating, securing, maintaining, and improving our services.

• Directly from you
• Suppliers and service providers

We keep personal data only as long as needed for the purposes above, and then delete or anonymise it.

Data processors

Sharing information outside the UK

Where necessary, we transfer personal information outside of the UK in compliance with UK GDPR and with appropriate safeguards in place.

Our website uses strictly necessary session cookies to keep your session working while you browse the site.

We do not use any third-party analytics, tracking, or advertising cookies.

Server logs are kept for security and diagnostics purposes for up to 12 months, then deleted or anonymised.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we have used your data, you can also complain to the ICO.

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint